Genesys Architect

Job Description:

• These roles will be customer facing and influential, requiring deeper technical skills but also great communication skills.
• Experience of working directly with end users and business stakeholders at a senior level is required.
• Ability to translate between technical detail, into the wider technical design and config teams, and non-technical stakeholders is essential.
• Genesys Cloud Scripting
• Genesys Cloud Inbound ,Outbound Dialers , Email , Chat
• Experience in troubleshooting the call flows
• Good Knowledge of Contact Center Terminology
• Voice/Chat Bot :: Hands on experience with bot (Genesys Dialog Engine and/or Google Dialog flow design and integration with Genesys cloud, Architect flow development.
• Advanced IVR/Speech recognition:: Hands on experience developing advanced complex IVRs in Architect including TTS, ASR, Lamda and Lex (good to have)
• Coding ‿ platform API & SDK :: Hands on experience developing applications using Genesys cloud APIs with SDK (Java,Javascript, .NET etc.)
• Workforce Management:: Hands on experience with Genesys WFM platform, design, implementation, configuration
• Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development and API

Deliverables:

• Individuals will receive FRS from BT and they will have to deploy the system
• They need to create call flows accordingly.
• Competencies: Must possess strong analytical skills with the ability to identify, analyse, interpret, and solve both practical as well as highly complex problems
• Excellent communication skills (verbal & written) both internal and client facing required
• Proven ability to work efficiently in a highly demanding, team oriented, and fast paced environment
• Self-motivated with the ability to drive in, be effective, and make a difference
• Excellent time management and attention to detail