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Trinity Workforce Solutions, Inc.

Genesys Cloud Engineer (Contract)

2-10 Years
MYR 9,500 - 10,000 per month
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Job Description

Role : Telecoms Engineer (Genesys Cloud / Voice Engineer) - Hybrid

Basic Salary Range: RM 9,500 - RM 10,000

RM 400 Shift Allowance & RM 150 WFH Allowances Provided

Contract for 6 Months - Will absorb/renew based on performance

Working Hours: 11:30pm - 8:30pm MYT

Office location : Damansara Height, KL

Duties and Responsibilities

  • Research, plan and implement Voice projects and communicate to all Business stakeholders.
  • Be proactive and identify, troubleshoot voice and contact center issues.
  • Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys Cloud Architect.
  • Configure new tools, process and workflows to meet business needs
  • Coordinating telecommunications changes with corporate users
  • Maintain documentation for all telecommunications systems / devices
  • System capacity planning - Trunking, ports, and licenses
  • Work and troubleshoot on internal Telecommunication ticket system
  • Work with business stakeholders and vendors
  • Manage cloud-based telecom infrastructure, SIP trunks, WebRTC, Toll-free numbers etc
  • Have excellent interpersonal skills and work closely with and share knowledge with wider teams
  • Experience managing Session Border Controllers (SBCs)
  • Experience with Unified Communications & Collaboration platforms (Microsoft Teams)
  • Be part of the Voice on Call Rot

Requirement:

  • Minimum 2 years working with Genesys Cloud Products
  • Genesys cloud certified Professional (GCP-GC) is required.
  • Knowledge of Avaya would be advantageous.
  • Excellent communication skills, both verbal and written
  • Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.
  • Experienced in ACD, call center environments.
  • Good working knowledge of TCP/IP, DHCP and QoS
  • Good working Knowledge of Telephony infrastructure SBCs, POTS, ISDN, PRI, voice channels
  • SIP troubleshooting experience

More Info

Job Type:
Function:
Open to candidates from:
Malaysian

About Company

TRINITY WORKFORCE SOLUTIONS

We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.

Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.

Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.

Job ID: 135482453