Position Description
Position Overview
The Global Application Services Specialist is responsible for the support, maintenance, and enhancement of enterprise applications across global IT landscape. This role ensures that business-critical applications are reliable, secure, and aligned with operational needs. The specialist collaborates with internal stakeholders, external vendors, and cross-functional teams to deliver high-quality application services and continuous improvement.
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Your future duties and responsibilities
Key Responsibilities
- Provide technical and functional support for enterprise applications across business domains.
- Coordinate application lifecycle activities including upgrades, patches, and performance tuning.
- Manage incidents, service requests, and problem resolution related to application services.
- Collaborate with business users to understand requirements and translate them into application solutions.
- Ensure application compliance with internal policies and external regulations.
- Work with vendors and service providers to ensure quality and timely delivery of application support.
- Maintain documentation for application configurations, procedures, and change history.
- Support integration between applications and other IT systems.
- Participate in application-related projects and contribute to continuous improvement initiatives.
Skills / Competencies
Required qualifications to be successful in this role
- Strong understanding of enterprise application architecture and operations.
- Experience with ERP, CRM, or other business-critical platforms.
- Knowledge of application integration, data flows, and APIs.
- Analytical and problem-solving skills.
- Effective communication and collaboration across teams.
- Ability to manage multiple priorities and work in a global environment.
- Experience with ITIL processes and service management tool
- Bachelors or masters degree in information technology, Computer Science, or related field.
- 37 years of experience in enterprise application support or management.
- Experience in a global enterprise environment is preferred.
- Relevant certifications (e.g., ITIL, SAP, Microsoft Dynamics) are a plus.
Accountabilities
Accountable for the reliable and secure operation of enterprise applications. Ensures timely support, compliance, and continuous improvement of application ser
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
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Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
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