Location: Kuala Lumpur, Malaysia
Function: (DEAI HV) GCSS
Requisition ID: R01036326
The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base. This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue. The role
- Handle incoming and outgoing calls from customers, partners, and engineers in the required languages. Specify languages relative to KL or Lisbon
- Create cases in Hitachi Vantara CRM (Salesforce) following SOPs through the knowledge base
- Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved
- Achieve allocated administration tasks set daily, weekly, and/or monthly
- Follow established escalation procedures to transfer call/case/information to all l
