Company Background:
A thirdparty administrator (TPA) specializing in the administration and claims support for travel, health, and accident insurance. Provides enrollment, claims adjudication, and customer support services for insurers globally, including North America, Europe, and Asia.
Job Responsibilities:
- Collaborating with a team to ensure that customer calls, emails, and live chats are answered in a prompt, courteous, and professional manner.
- Customer Inquiries: Assisting customers from US and Europe market by answering pre- and post-purchase questions related to Travel Insurance, policy coverage, including policy quotes.
- Issue Resolution: Resolve customer and provider complaints in a timely and fair manner, ensuring customer satisfaction while following company policies.
- Escalation Handling: Elevate unresolved customer and provider concerns to supervisors or managers as needed for further resolution.
- Customer Interaction: Provide exceptional customer service during every phone call, ensuring a positive customer experience.
- Providing information to customers regarding our claims process.
- Make sure that our customers receive all of the help that they need after interacting with you.
Requirements:
- Diploma or higher is required
- 13 years of job-related experience in Travel Insurance/Airline/BPO (front-line/customer-facing experience, heavy phone work and call center experience is a plus)
- Experiences in handling Global clients is preferred
- Strong command of English, both written and spoken
- Ability to work independently at a quick pace with high accuracy
- Ability to work an 8-hour shift including holidays (weekend availability may be required)
- Ability to work under shift (morning, afternoon, midnight)
Benefits: WFH allowance, Transport Allowance, Leaves, etc
Why join us
- Gain experience in international travel insurance support
- Opportunity to work in a global, collaborative team environment
- Career growth potential in a multinational setup
