Global Sales Operations Specialist

POSITION SUMMARY

The Sales Operations Specialist supports the execution and optimization of sales operations initiatives, including promotions, incentive programs, and event-related activities. This role is responsible for coordinating project tasks, maintaining operational processes, and ensuring timely and accurate delivery across multiple initiatives. Working closely with cross-functional teams, the Specialist contributes to operational efficiency, data accuracy, and process consistency across global and regional markets (NAM, APAC, EMEA). This position plays a key role in executing established processes and supporting continuous improvement efforts within Sales Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

[Project & Program Execution]

• Support the execution of sales operations initiatives, including promotions, incentive programs, and events

• Assist in maintaining project plans, timelines, and task tracking across multiple initiatives

• Coordinate with cross-functional teams (Marketing, IT, Finance, Compliance, Customer Service, Supply Chain) to ensure deliverables are completed on time

• Participate in UAT testing, validation, and go live readiness activities

• Track project progress and escalate risks or delays to leadership

[Process Execution & Support]

• Execute established SOP's, workflows, and operational processes

• Assist in identifying process gaps and inefficiencies

• Support documentation updates for procedures, templates, and workflows

• Ensure data accuracy and adherence to operational standards

• Contribute to continuous improvement initiatives as directed

[Data, Reporting & Tracking]

• Support KPI tracking and reporting (e.g., timelines, error rates, campaign performance)

• Maintain accurate data in tracking tools and systems

• Assist in preparing reports and dashboards for stakeholders

• Monitor task completion and highlight discrepancies or issues

• Bachelor's degree in Business Administration, Operations Management, or equivalent.

• 2-4 years of experience in Sales Operations, Business Operations, Project Coordination, or related field.

• Experience supporting project management activities, including task tracking and coordination

• Exposure to process improvement or operational workflows

• Experience working in a cross-functional environment

• Experience supporting promotions, incentives, or event operations (preferred)

• Strong organizational and coordination skills

• Detail-oriented with a focus on accuracy and quality

• Ability to manage multiple tasks and deadlines

• Basic analytical skills with ability to interpret data

• Strong communication and collaboration skills

• Proficiency in tools such as Smartsheet, Excel, Jira, and project tracking systems