Position Overview
The Global Sales Team Manager is a strategic leadership role responsible for the oversight and optimization of outsourced sales teams across multiple international territories in Alibaba Cloud. The manager serves as the critical link between corporate sales strategy and global execution, ensuring consistent revenue growth and operational efficiency through effective management of Business Process Outsourcing (BPO) partners.
Key Responsibilities
- Strategic BPO & Vendor Management
You will be the primary owner of our BPO relationships. This includes the full lifecycle: identifying, evaluating, and selecting qualified contractors globally; negotiating contracts, Service Level Agreements (SLAs), and pricing; and ensuring ongoing compliance and relationship health. You will also manage contract renewals and lead dispute resolution.
- Global Sales Strategy & Team Development
You will define the Go-To-Market (GTM) strategy for each location, setting annual and quarterly sales targets that align with company objectives. A critical part of this is defining the hiring requirements, approving final candidates, and implementing standardized onboarding and training programs to develop sales skills and create career paths across all contracted teams.
- Performance, Data & Reporting
Success is data-driven. You will define Key Performance Indicators (KPIs), establish performance dashboards, and conduct regular, rigorous performance reviews with BPO partners. This requires strong analytical skills to track metrics (revenue, conversion, pipeline, Customer Acquisition Cost - CAC), conduct root cause analysis for underperformance, and provide actionable coaching and support.
- Operations, Risk & Compliance
You will manage the global sales team budget, ensuring cost efficiency and controlling operational expenses. Crucially, you will identify and mitigate operational and compliance risks, ensuring strict adherence to local labor laws, tax regulations, and data protection standards in every territory. This also includes developing contingency plans for business continuity and managing team transitions.
Job Requirements
Required Qualifications
The ideal candidate possesses a blend of strategic vision and hands-on operational expertise.
Category
Requirement
Experience: A minimum of 7 years in Sales Management, with at least 3 years dedicated to managing BPO or third-party vendors on a global scale.
Education: Bachelor's degree in Business, Management, Engineering, Computer Science.
Skills: Proven ability to build, lead, and mentor high-performing remote teams. Expertise in complex SLA management, contract negotiation, and sales analytics.
Preferred Qualifications
- MBA or an advanced business/engineering degree.
- Experience in SaaS, Tech, AI or related areas.
- Multilingual proficiency and knowledge of international labor laws.
- Ability of speaking Mandarin would be a plus point.
