A Global Support Technician who possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail-oriented, able to multi-task in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work.
Job Duties And Responsibilities
Perform and coordinate support of all IT-related activities and initiatives for Broadcom end-users.
Provide hardware and software support; including client life-cycle management and all standard client management for the site.
Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, video and chat support, or assigned by the service manager.
Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines. Setup new clients and re-imaging requests of standard Dell / Mac laptops and desktops.
Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
Assist with supporting large meetings and video support.
Support experience with Google Enterprise Applications, BOX, Zoom and Logitech Video Devices.
Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Workspace One and our Video Angel solutions.
Manage all open requests in Broadcom's ITSM system in a prompt and timely fashion; document all end-user interactions.
Onsite in person position.
Must be flexible and willing to travel when needed.
Qualifications
Minimum five (5) years experience in a corporate Desktop Support environment.
Thorough understanding of Windows 11 Operating Systems.
Strong working knowledge of Apple Mac and IOS is needed
Excellent customer service skills to work effectively with clients. Discretion and confidentiality a must.
Ability to work well with other people in a team-oriented environment.
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision.
Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
Must be able to follow through procedures and protocols as outlined by senior management.
Speak and write clearly in the local and English language.
