GM Ops (Retail Education)

Our Client is a fast growing education group focused on delivering premium and efficacious learning outcomes underpinned by the belief that the most successful people are lifelong learners. Our mission is to develop the skills and mindset of lifelong learning to build a more competitive society and nation. They combine internationally-acclaimed content and pedagogy with local operational expertise to deliver effective and relevant hybrid learning experiences for Indonesians nationwide.

MISSION: The goal is to achieve the company's annual commercial objectives (top-line growth, profitability and student experience). Reporting to the CEO and/or COO, he/she will be responsible for all sales & marketing funnels (digital, brand activation, internal revenue) as well as the student experience (customer satisfaction) online and in-center (depending on the business unit). Ultimately P&L responsibility for the relevant business unit/division.

Set bottom-up sales targets, sales tactics, promotions and related marketing initiatives

Track and drives the sales & marketing functions daily through robust data-driven reports

Lead and drive Area Managers to achieve monthly sales and experience goals

1a) Competencies/Characteristics Required:

Self-motivated and driven to achieve targets

Data-driven, analytical and able to quickly identify root-causes as well as propose solutions

High need-for-achievement, wants to win and tireless

Has basic sales skills and understands the essence of B2C selling (Technical)

Resilient and never-give-up attitude

Rigorously focused on formulating and driving processes (believes that the right process will eventually lead to desired results)

Formulate and execute hiring strategies for frontliners

Groom, coach and develop potential middle-managers

Coach and inspire managers to become better leaders

2a) Competencies/Characteristics Required:

Able to read/judge people well

High EQ and temperament to delicately balance push-stroke management of Indonesians

Understands and implements effective coaching methods

Sets high standards for him/herself and is strict about ensuring staff adherence to service/grooming standards

Communicates with empathy and can regulate emotions, yet ruthless when needed

Effectively cascades OKRs inter-function coherently

Effective merchandising and pricing strategies

Drive overall brand and performance marketing strategies

3b) Competencies/Characteristics Required:

A logical, strategic thinker

Able to articulate ideas well in presentations

Strong commercial judgement to know what promos/tactics would work and what would not

Able to present feasibility study for proposed new sites

Secure new sites, project manage build and pre-sales/marketing

Identify complementary revenue generation opportunities, create product and launch

4b) Competencies/Characteristics Required:

Strong project management skills

Ruthlessly focused on getting things done

Innovative