Group HR Manager (Regional)

Roles Summary/Purpose:

The Group HR Manager will be responsible for overseeing and managing regional Human Resources operations across Malaysia, Singapore, Vietnam, Thailand, Taiwan and other assigned countries.

This role will oversee regional payroll review, recruitment, manpower planning, employee relations, HR administration, performance management, compliance and employee lifecycle management across multiple countries.

A key responsibility of this role is to review, verify and coordinate payroll prepared by local HR teams, finance personnel, and outsourced payroll vendors, including claims, allowances, incentives, overtime, commissions, bonuses, salary adjustments, leave deductions and other payroll components to ensure payroll accuracy, completeness and compliance.

The position will also provide hands-on HR operational and administrative support for countries without dedicated HR personnel, including recruitment coordination, preparation of employee documentation, onboarding/offboarding, performance appraisal coordination, employee relations matters and HR administrative support.

Responsibilities:

Regional Payroll Review & Coordination:

• Review and verify monthly payroll prepared by local HR teams, finance personnel and outsourced payroll vendors across multiple countries.
• Review payroll components including: Claims, Allowances, Incentives, Overtime (OT), Commissions, Bonuses, Salary adjustments, Leave deductions, Statutory deductions, Final payroll summaries.
• Ensure payroll submissions are accurate and completed within deadlines.
• Review payroll supporting documents and approval records.
• Coordinate payroll discrepancies, clarification and follow-up with local teams and vendors.
• Coordinate payroll approval processes with management and finance teams.
• Ensure payroll confidentiality and proper payroll control procedures.
• Consolidate regional payroll reports and payroll summaries for management review.
• Coordinate payroll-related matters for Malaysia, Singapore, Vietnam, Thailand, Taiwan and other assigned countries.

Recruitment & Manpower Planning:

• Oversee and coordinate recruitment activities for all levels of positions across regional offices.
• Coordinate with department heads on manpower planning and staffing requirements.
• Review recruitment requests, hiring justifications and offer package approvals.
• Conduct candidate screening and coordinate interview arrangements.
• Coordinate recruitment postings, recruitment agencies and hiring processes.
• Support workforce planning and organisational growth initiatives.

Regional HR Administration & Employee Lifecycle Management:

• Handle and coordinate HR administrative matters for countries without dedicated HR personnel.
• Prepare and issue HR documentation including: Letter of Appointment, Employment Contracts, Confirmation Letters, Acceptance of Resignation Letters, Warning Letters, Transfer/Promotion Letters, HR Memos, Other employee-related documentation.
• Coordinate onboarding and offboarding processes.
• Conduct exit interviews and employee separation processes.
• Monitor employee probation confirmations and employment status updates.
• Maintain employee records, employee master data and HR documentation.
• Coordinate leave, attendance, employee movement and HR operational matters.
• Handle employee inquiries relating to HR matters and company policies.

Performance Management & Employee Development:

• Coordinate and oversee employee performance appraisal and evaluation processes across regional offices.
• Monitor probation assessments, confirmation reviews and annual appraisal exercises.
• Coordinate with department heads to ensure timely completion of employee performance evaluations.
• Support management in performance improvement discussions and employee development planning.
• Identify training and development needs in coordination with department managers.
• Support implementation of employee learning and development initiatives where applicable.

Employee Relations & Engagement:

• Support and advise management on employee relations matters.
• Handle employee grievances, disciplinary matters and HR operational issues professionally.
• Lead and coordinate employee engagement activities and internal staff events.
• Foster positive employee relations and a productive work culture across regional offices

HR Policies, Compliance & Process Improvement:

• Develop, review, implement and maintain HR policies and SOPs across regional offices.
• Ensure compliance with local labour laws and statutory requirements in all operating countries.
• Coordinate with local HR personnel, payroll vendors and external consultants where necessary.
• Review and improve HR operational workflows and internal processes.
• Ensure HR practices remain consistent and aligned regionally where applicable.

HR Systems & Administration:

• Oversee HR systems administration including Infotech HR System account setup, support, management and maintenance, attendance systems, employee records and access management.
• Coordinate HR system setup, user access, and employee account administration.
• Support digitalization and improvement of HR operational processes.

Reporting & Management Support:

• Prepare regional HR and payroll reports for management review.
• Monitor HR metrics including: Headcount, Staff turnover, Payroll summaries, Recruitment status, Leave records, Performance appraisal status.
• Provide operational HR insights and recommendations to management.

Job Specification / Requirements:

• Bachelor's Degree in Human Resources, Business Administration, Management or related field.
• Minimum 5–8 years of HR operational experience, including regional HR exposure.
• Experience in regional payroll review and multi-country HR coordination is highly preferred.
• Strong knowledge of HR operations, recruitment, payroll administration, performance management and employee lifecycle management.
• Experience reviewing payroll components including claims, allowances, incentives, overtime, commissions, bonuses and payroll adjustments.
• Familiarity with labour law and employment practices across multiple countries is an advantage.
• Proficiency in both English and Chinese (spoken and written) is required to support HR operations and communication with Chinese-speaking employees, vendors and stakeholders.
• Strong attention to detail and high level of confidentiality.
• Good organizational, coordination and problem-solving skills.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Excel, HR systems and payroll-related reporting.
• Able to work independently in a fast-paced regional environment.
• Strong leadership and interpersonal skills with the ability to work with a diverse workforce.