Guest Experience Host (Tourism & Attractions) | SPM/Diploma

Job Title: Guest Experience Host (Tourism & Attractions)

Industry: Tourism, Hospitality & Visitor Attractions

Working Duration: 12 months contract (Renewable based on performance)

Working Location: Merdeka 118, Jalan Hang Jebat, 50118 Kuala Lumpur

Working Day/Hours: 5/6 days per week; Rotational shift [9:00am - 6:00pm/12:00pm - 9:00pm/2:00pm - 11:00pm]

Salary: Range from RM 2,000 - 3,000 (Based on experience + skills) with statutory contribution + medical insurance + leave entitlement

Job Purpose/Summary

The Guest Services Host is responsible for delivering welcoming, professional and attentive frontline service to support a smooth and enjoyable Guest journey at company. Working under the guidance of the Operations Supervisor, the role supports daily operations across greeting points, ticketing & information desks, ticketing kiosks, turnstiles, walkthrough areas and VIP experiences.

The Guest Services Host assists Guests with enquiries, wayfinding and entry processes while ensuring accurate information delivery, efficient access management and positive engagement throughout the visit.

As a key Guest-facing representative, the role contributes directly to creating strong first and lasting impressions while supporting safe, organized and service-focused operations.

Key Job Responsibilities

1. Welcome and assist Guests at assigned positions including Greet & Meet, Ticketing, Kiosk Assistance, Turnstiles and VIP Experience areas. Provide accurate Attraction information and wayfinding support.
2. Operate ticketing counters and self-service kiosks in accordance with SOPs, ensuring accurate ticket processing, validation and transaction handling.
3. Manage queue lines and Guest flow while supporting access control and capacity monitoring in coordination with Security and Operations teams.
4. Enforce Attraction safety rules and report hazards, incidents or suspicious behavior promptly to the Operations Supervisor.
5. Deliver personalized, end‑to‑end VIP services from arrival to departure. Serve as primary point of contact, anticipate needs, resolve issues discreetly, and maintain premium service standards.
6. Plan and coordinate VIP itineraries, schedules, access arrangements, priority entry, private tours, and exclusive viewing experiences. Liaise with Attraction Facilitators, Security, Ticketing, F&B, Retail and Facilities.
7. Handle Guest enquiries and minor complaints professionally and escalate complex matters when required.
8. Conduct opening and closing checks of assigned workstations and maintain cleanliness and presentation standards.

Minimum Qualifications

Qualifications and Education

Required:

• Secondary School Certificate (SPM) or equivalent qualification.

Preferred:

• Diploma in Hospitality, Tourism, Business or Customer Service-related field.

Work Experience

Required:

• Minimum 1 year experience in customer service or frontline operations.

Preferred:

• Experience in hospitality, tourism, attractions or high-volume Guest environments.

Functional / Technical Competencies

Required:

• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Basic computer literacy.
• Ability to follow SOP and operational instructions.
• Situational awareness and calmness under pressure.

Other Information

This role requires a service-oriented and dependable individual who takes pride in creating positive Guest experiences within a fast-paced and high-visibility attraction environment. As a frontline ambassador of company, the Guest Services Host must demonstrate professionalism, strong grooming standards and attentive engagement at all times.

The role requires flexibility to work shifts, weekends, public holidays and peak operational periods. Prolonged standing, active Guest interaction and rotation across operational positions are expected throughout operational hours.

The Guest Services Host performs duties in accordance with established SOPs while supporting the Operations Supervisor in maintaining seamless daily operations. Familiarity with ticketing systems, kiosks, scanning equipment and premium‑service procedures is beneficial, together with a willingness to learn and adapt to operational needs.

A strong sense of personal accountability and teamwork is essential, as every interaction, especially with VIP Guests and high‑profile visitors, contributes directly to Guest satisfaction and the reputation of the attraction.

If you are interested to apply, please forward your latest resume to [Confidential Information] or [HIDDEN TEXT]

Subject: Job Application – Guest Experience Host (Hospitality, Tourism & Attractions)