Job Description
WHAT WILL I ACTUALLY BE DOING
You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.
Regarding the role, it's as the job title says really, embodies our bold, passionate, and innovative spirit, ensuring the front office team deliver exceptional, guest-centric service by supporting Front Office Manager, Assistant Front Office Manager and Duty Managers. This role ensures seamless daily operations, fosters a culture of warmth and inclusiveness, and upholds Kimpton's commitment to creating unique, tailored experiences for every guest.
Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There's a lot of people around in the hotel, so you will need to be able to communicate well with everyone. We would love it if you were multi-lingual, but it's not essential.
You are responsible for overseeing the daily operations of the hotel's recreation facilities, ensuring exceptional guest experiences through well-maintained amenities, engaging activities, and outstanding service. This role involves supervising staff, coordinating programs, and maintaining high standards of safety and cleanliness in all recreational areas, including the pool, fitness center, spa, and outdoor activities. Guest Services & Experience
Ensure all guests receive personalized, attentive service while using recreation facilities. Address guest inquiries, requests, and concerns promptly and professionally. Develop and implement engaging recreational programs (e.g., fitness classes, poolside activities, wellness workshops). Promote hotel recreation services to enhance guest participation and satisfaction.
Operations & Facility Management
Oversee the daily operations of the pool, gym and other leisure facilities. Ensure all equipment is well-maintained, clean, and in proper working condition. Monitor and enforce safety and hygiene standards, including pool safety and gym regulations. Manage inventory of recreational supplies and equipment, placing orders as needed.
Team Leadership & Training
Supervise, train, and motivate recreation staff (lifeguards, fitness instructors, pool attendants, etc.). Create staff schedules and ensure adequate coverage for all operational hours. Conduct regular performance evaluations and provide coaching for team development.
Administrative Duties
Maintain accurate records of facility usage, incidents, and maintenance reports. Assist in budgeting and cost control for the recreation department. Prepare reports on guest feedback, participation rates, and revenue-generating activities.
Safety & Compliance
Ensure compliance with local health and safety regulations. Conduct regular safety drills and staff training on emergency procedures. Monitor pool chemical levels and liaise with maintenance for any required adjustments
What We Need From You
Diploma /higher education qualification/equivalent in Sports Management, Hospitality, or related field.
Minimum 2 years in recreation operations, preferably in a luxury hotel or resort. Ability to work varied shifts, including weekends/holidays
Must speak local language. Other languages preferred. Certifications such as First Aid, CPR, Lifeguard, or fitness instructor certifications are a plus.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
