Provide leadership and management to the centre sales team to deliver the annual sales and growth targets
Responsible for SME/SMI and middle market commercial loans growth and credit quality
Drive customer acquisition, satisfaction and retention
Grow market share and share of customers wallet
Key Responsibilities
Develop, implement and manage the center sales plan to achieve the CBBC's target
Build up market share of commercial loans in respective regions
Responsible for deposits growth
Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
Maintain awareness of competitor activity and industry best practices
Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
Develop and maintain a network of business contacts
Cross sell other Bank's products
Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
Resolve customers complaints and attend to requests in a timely manner
Ensure that there are no adverse reports from the audit findings of the centre.
Ensure compliance to the policies and procedures set by the Bank.
Ensure timely review of credits with view to continue / increase exposure
