Head, Institutional Liaison and Strategic Engagement

Job Summary

Lead and direct Institutional Liaison and Strategic Engagement Department (ILSED)s strategic engagement, government liaison, digital literacy outreach, and national communication initiatives to strengthen collaboration with ministries, LEAs, agencies, industry, and communities. This role ensures impactful stakeholder partnerships, effective programme delivery, and alignment with MCMC's regulatory objectives, including oversight of Sebenarnya.my and AIFA fact-checking ecosystem.

Job Responsibilities:

Strategic Stakeholder & Government Engagement

• Lead strategic engagement efforts with Ministries, LEAs, regulators, industry players, NGOs and statutory bodies to advance MCMC's mandate and strengthen national digital governance partnerships.

Plan and lead law enforcement agencies (LEAs) engagement initiatives

• Plan, lead and oversee structured promotional and capacity-building programmes, briefings, and outreach sessions with LEAs and other stakeholders to enhance understanding of MCMC's functions, foster institutional trust, and promote inter-agency collaboration.

Develop Stakeholder-Focused Educational Modules

• Drive the development and delivery of tailored outreach and training modules for government agencies and key stakeholders on topics such as Internet safety, responsible digital use, regulatory literacy, and online harm mitigation.

Sebenarnya.my & AIFA Ecosystem Oversight

• Provide strategic oversight of the national fact-checking portal and AIFA chatbot to strengthen counter-misinformation efforts and public trust, including planning and executing promotional initiatives to increase public awareness and usage. Lead continuous enhancement of the chatbot and portal functionalities, such as improving accuracy, user experience, and system responsiveness, to ensure the ecosystem remains effective, accessible, and aligned with national communication objectives.

Internal Coordination and Governance

• Lead and direct the development and implementation of communication workflows and SOPs to ensure consistent, efficient handling of external engagements and cross-division alignment.

Records and Knowledge Management

• Develop and manage centralised repositories for stakeholder contact databases, parliamentary responses, media materials, engagement records, and presentations to support continuity and governance integrity.

Strategic Partnership and National Initiatives

• Lead the collaboration and partnership initiatives with key local and international stakeholders, including ministries, regulators, industry players, and civil society. Drive strategic outreach and campaigns to foster effective cooperation and alignment with national objectives.

Track Emerging Issues and Global Developments

• Actively participate in national and international meetings and policy forums to stay updated on evolving regulatory, technological, and communication trends, ensuring that stakeholder engagement strategies remain relevant, informed, and forward-looking.

Compliance with MCMC's processes

• Strategize the implementation of MCMC's processes and guidelines to ensure a smooth process workflow and adherence to standards and requirements

Leadership, Team Performance and Capability Building

• Lead, mentor, and develop officers to ensure a high-performing team culture. Build capacity through targeted training, clear performance expectations, and continuous development initiatives.

Financial & Resource Management

• Oversee budget planning, resource allocation, and financial tracking to ensure programme delivery is cost-effective and within approved limits, in full compliance with procurement and financial procedures.

Qualification & Work Experience

• Good Honours Degree or Master in Communications, Public Policy, Law, Media Studies, International Relation or other related qualifications from a reputable university.
• A minimum of 10 - 12 years of working experience.
• Experience in stakeholder engagement, public affairs, or inter-agency coordination, particularly involving government bodies, law enforcement agencies, or media.
• Strong familiarity with parliamentary processes, media coordination protocols, and regulatory communications.
• Experience working within MCMC or the telecommunications/ICT regulatory environment.
• Experience in cross-agency collaboration, either locally or internationally (e.g. with ITU, ASEAN, or other relevant bodies), is an added advantage.

Technical Competencies/Skills

• Knowledge of subject matter in relation to Digital Literacy, Digital inclusion & Digital empowerment
• Stakeholder and Inter-agency Engagement
• Parliamentary Process and Protocol Knowledge
• Media Response Coordination
• Governance and Policy Implementation
• Knowledge of CMA 1998 and related legislation
• Data Analysis and Insight Development
• Project and Programme Management
• Risk Awareness and Issue Sensitivity
• Understanding of Regulatory and Government Structures
• Financial and Resource Management (related to internal operations)
• Leadership and Team Performance

Behavioral Competencies/Skills

• Achievement Oriented
• Strategic Thinking
• Innovative
• Leadership and People Management skills
• Negotiation skills
• Interpersonal skills
• Strong Written and Verbal Communication Skills
• Stakeholder Management and Relationship Building
• Diplomacy and Issue Sensitivity
• Adaptability and Resilience
• Analytical and Problem-Solving Skills
• Integrity and Professional Ethics

Candidate must be willing to work in Cyberjaya.