Position reports to: Head of Finance, Wholesale
Job Overview:
We are looking for a strategic finance and analytics leader to manage the Credit, Collection and Analytics function for the Wholesale Business. The role requires a strategic mindset with strong analytical capability, a passion for continuous improvement, and a commitment to customer service excellence.
We're seeking someone who thrives in a fast-paced environment, enjoys problem-solving through data, and builds strong stakeholder relationships to achieve sustainable business results.
Responsibilities:
- Lead the overall credit strategy, policy, and governance framework to ensure alignment with the company's risk appetite and business objectives.
- Oversee the credit assessment and approval process for new and existing customers, ensuring sound risk evaluation and compliance with internal policies.
- Drive the collection strategy and performance management, setting clear KPIs and ensuring effective tracking of DSO and cash collection targets.
- Provide leadership and guidance to the Credit and Collection teams, fostering a high-performance culture focused on proactive risk management and customer engagement.
- Oversee the resolution of disputes, account reconciliation and overdue accounts, ensuring sound commercial decisions that protect the company's financial interests.
- Review and recommend credit and payment terms in customer agreements to mitigate credit exposure.
- Utilize data and analytics to identify credit trends, optimize collection effectiveness, and provide actionable insights to management.
- Continuously enhance process efficiency, automation, and reporting to support scalability and improve operational outcomes that minimizes billing and collection issues.
- Oversee bad debt recovery strategies to minimize provisions and write-offs.
- Manage engagement with external collection agencies and legal counsel to drive effective recovery outcomes.
- Monitor blacklisting processes to prevent future exposure and revenue leakage.
- Oversee timely and accurate reporting of key credit and collection metrics, including DSO, ageing analysis, and collection performance.
- Provide data-driven insights and analytics to senior management to support strategic decision-making and continuous improvement.
- Ensure ad hoc and periodic reports are delivered with high accuracy and actionable recommendations.
- Drive process improvement and automation initiatives to enhance productivity, accuracy, and efficiency across credit and collection operations for operational excellence.
- Collaborate cross-functionally with billing, sales, and finance teams to streamline workflows and resolve systemic issues affecting collection performance.
Requirements:
Experience
- Degree in Accounting/ Finance or equivalent professional qualifications of CIMA, ACCA, ICAEW, CPA, etc
- Minimum 5 years experience across Credit Management, Accounts Receivable Management and Data Analytics in a business to business environment
- Proven experience in leading a team and stakeholder management
- Strong business acumen and background in process improvement
- Strategic thinking, with the ability to think ahead, anticipate problems, issues and solutions
Core Competencies
- Exceptional communication skills in English (written and verbal)
- Strong customer service orientation with negotiation skills
- Proven ability to work under pressure and meet deadlines
- Able to work independently with minimum supervision
- Analytical mindset with strong problem-solving capabilities
- Detail-oriented with high accuracy standards
- Adaptable with continuous improvement mindset
- Advanced PC skills (MS Excel, Word, and PowerPoint) are required.
Our Commitment to You
At Time, we believe great work deserves great support. Here's what you can look forward to when you join us:
- Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
- Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
- Employee assistance during life's big moments, from celebrations to times of bereavement.
- Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
- Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.
*Only shortlisted candidates will be notified.
