- Attractive Employee Benefits
- Leadership Position
About Our Client
A company in the transport and distribution industry located in Shah Alam.
Job Description
- Develop and implement customer service strategies to meet organisational goals.
- Oversee daily customer service operations and ensure high-quality service delivery.
- Monitor and analyse customer feedback to identify areas for improvement.
- Lead, mentor, and manage the customer service team to achieve performance targets.
- Collaborate with other departments to address customer needs and improve processes.
- Establish and maintain strong relationships with key clients and stakeholders.
- Ensure compliance with company policies and industry regulations.
- Prepare and present reports on customer service performance to senior management.
The Successful Applicant
A Successful Head Of Customer Service Should Have
- Proven leadership skills in managing customer service teams.
- Strong understanding of the transport and distribution industry.
- Excellent communication and interpersonal abilities.
- Analytical skills to evaluate customer feedback and service performance.
- Experience in developing and implementing customer service strategies.
- Ability to work collaboratively with cross-functional teams.
- Knowledge of relevant industry regulations and compliance requirements.
What's on Offer
- Attractive salary package ranging from MYR 237600 to MYR 290400 annually.
- Permanent position offering stability and career growth.
If you are ready to take on this leadership role in customer service, we encourage you to apply.
Contact
Quote job ref: JN-082026-7085253
