We are looking for an Head of Department, Business Process Management. This position will be responsible for leading and driving enterprise-wide process optimisation initiatives to enhance operational efficiency, governance, and service delivery. This role ensures that all business processes are aligned with organisational strategies, regulatory requirements, and best practices to support sustainable performance and continuous improvement.
Job Description
Strategic Leadership & Governance
- Lead the development and implementation of BPM frameworks, policies, and standards.
- Align processes with organisational strategy and regulatory requirements.
- Establish governance to ensure standardisation, compliance, and consistency.
- Act as the subject matter expert on BPM, advising Management on strategy.
Process Optimisation & Continuous Improvement
- Drive end-to-end process reengineering to improve efficiency and service quality.
- Identify and eliminate inefficiencies and bottlenecks.
- Champion continuous improvement methodologies (e.g., Lean, Six Sigma, ARIS).
- Introduce digital and innovative solutions to enhance performance.
Performance Management & Reporting
- Define and monitor KPIs for process effectiveness.
- Provide insights and reports to Senior Management.
- Ensure proper documentation and audit readiness.
Stakeholder Engagement & Collaboration
- Partner with departments to identify improvement opportunities.
- Engage stakeholders and communicate process initiatives.
- Facilitate cross-functional transformation efforts.
Project & Change Management
- Lead BPM projects from planning to implementation.
- Manage resources, timelines, and budgets.
- Drive change management, training, and adoption.
- Support transition towards Enterprise Architecture.
Capability Building & Knowledge Management
- Maintain SOPs, process documentation, and guidelines.
- Conduct training and awareness programmes on BPM tools and practices.
- Foster a culture of continuous improvement.
Qualifications
- Minimum 10 years of relevant experience, with at least 5 years in a leadership role.
- Working experience in a government Agency/ GLC company is highly desirable.
Special Requirement (Added advantage)
- Lean Six Sigma
- ARIS (Administration or Business Process Analysis)
- TOGAF
- IASA Certifications
What we offer
We are committed to providing a supportive and collaborative work environment. You'll have opportunities for professional development, as well as a range of employee benefits including health insurance, and work-life balance initiatives.
If you're ready to take on this exciting role, apply now.
