Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
Lead the strategy, execution of digital channels and customer experience (CX) and product enablement across all enterprise products. Accountable for end-to-end digital journeys including product discovery, onboarding, self-service, and lifecycle management. Drive omni-channel experience excellence and ensure seamless integration between digital and offline touchpoints to deliver superior customer outcomes.
The Day-To-Day Activities
- Define and drive digital channel and CX strategy aligned with enterprise product and business growth objectives.
- Own end-to-end digital customer journeys including lead capture, onboarding, order management, fulfilment, and self-service.
- Lead UX/UI design and continuous optimization of web and app experiences based on customer insights and analytics.
- Develop and manage product development platforms with IT and digital enablers to accelerate product releases and enhancements.
- Drive omni-channel integration ensuring seamless experience across digital, sales, and service touchpoints.
- Collaborate with product, IT, marketing, and sales teams to translate business requirements into digital solutions.
- Build and lead a high-performing digital and CX team.
About You
- Bachelor's degree in Business, Marketing, Technology or related field; MBA is an advantage.
- 10+ years experience in digital, product, product development or customer experience roles with leadership responsibilities.
- Strong expertise in digital product management, UX/UI, and customer journey design.
- Experience in telecommunications, technology, or digital platforms preferred.
- Proven track record in driving digital transformation and omni-channel initiatives.
- Strong stakeholder management and cross-functional leadership skills.
What's Next
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
