Head of Facilities Management

Position Overview

The Head of Facilities Management oversees the planning, maintenance, safety, and operational efficiency of all outlets, central kitchens, warehouses, and office facilities across the company. This role ensures compliance with Malaysian regulatory standards while driving cost efficiency, sustainability, and operational excellence in facilities management.

Key Responsibilities

1. Strategic Facilities Management

• Develop and implement the companys facilities management strategy across all F&B outlets and support facilities.
• Plan and manage preventive and corrective maintenance programs for building infrastructure, kitchen equipment, HVAC, electrical, and plumbing systems.
• Lead renovation, refurbishment, and fit-out projects for new and existing outlets.

2. Operational Oversight

• Supervise facilities teams, technicians, and external contractors to ensure smooth day-to-day operations.
• Establish service level agreements (SLAs) and monitor vendor performance.
• Ensure minimal downtime for restaurant operations by implementing effective facilities support systems.

3. Compliance & Safety

• Ensure compliance with Malaysian building codes, health & safety regulations, DOSH, BOMBA, and local council requirements.
• Oversee environmental, health, and safety (EHS) programs across all facilities.
• Maintain records of inspections, licenses, and regulatory approvals.

4. Budget & Cost Management

• Prepare and manage annual facilities management budget.
• Negotiate contracts and service agreements with vendors to optimize cost efficiency.
• Monitor utility usage (electricity, gas, water) and drive sustainability initiatives.

5. Leadership & Stakeholder Management

• Lead, train, and mentor the facilities management team.
• Collaborate with Operations, HR, Finance, and Procurement to align facilities strategy with business goals.
• Act as the main liaison with landlords, government agencies, and regulatory authorities.

Requirements

• Bachelors Degree in Facilities Management, Engineering, Building Services, or related discipline.
• Minimum 810 years of experience in facilities or property management, with at least 5 years in a leadership role.
• Strong background in managing facilities for F&B, hospitality, or retail chains.
• Proven expertise in project management, vendor management, and compliance.
• Familiarity with Malaysian building regulations, OSHA, DOSH, and fire safety standards.
• Excellent leadership, negotiation, and communication skills.
• Strong financial acumen with experience managing large-scale budgets.

Soft Skills

• Strategic thinker with operational agility.
• Strong problem-solving and decision-making abilities.
• Resilient, adaptable, and able to handle crisis situations effectively.
• Collaborative leadership style with a focus on people development.