About the Role
We are looking for a Head of Global Product Architecture (PA) to lead our Global Product Architecture team. You will be reporting to Head of Department, managing a global team about 1020 people.
You will be responsible for building a high-performing cross-country team while maintaining technical depth to guide product decision, challenge solutions and delegate tasks to the team.
Key Responsibilities
- Serve as the technical authority for complex Product Architecture and AI solution challenges, providing root-cause analysis and resolution for model and product performance issues.
- Lead AI model evaluation and optimisation, establishing practical methodologies for performance monitoring, identifying gaps and translating evaluation results into improvement initiatives.
- Build strong technical expertise across AI Rudder's technology stack, particularly NLU, ASR, LLM and conversational/voice AI, and assess emerging AI technologies for product application.
- Translate business and customer requirements into scalable technical solutions, while reviewing and challenging proposed architectures to ensure technical feasibility and alignment with product capabilities.
- Identify recurring technical challenges across markets and turn them into standardised solutions, best practices and reusable frameworks.
- Partner with R&D, Product Delivery, Customer Success and Commercial teams on complex enterprise use cases, including customer-facing technical discussions and product demonstrations.
- Lead and develop the global Product Architecture team, setting clear objectives, ownership and execution priorities across markets.
- Optimise resource allocation and workload across countries, ensuring the right expertise is deployed against the highest-priority business and customer needs.
- Drive team productivity and execution, using effective delegation, capacity planning and performance monitoring while avoiding excessive dependency on the leader for day-to-day technical decisions.
Job Requirements
- At least 5 years working experience as an AI Product Architecture or NLP/ASR Data Specialist, with minimum of 2 years of experience in Managerial position.
- Bachelor's degree or higher in linguistics, computer sciences, or any relevant academic background.
- Strong experience and knowledge of AI model optimization and translating technical concepts into practical product solutions (good logical sense).
- Fluent in English and Mandarin, given the role required to collaborate with stakeholders globally.
- Comfortable with business travels.
- Proven experience in establishing structure, prioritizing work and delegate effectively.
Our work arrangement is On-Site, located at Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi, Bangsar South City 59200 Kuala Lumpur, Malaysia.
About AI Rudder
AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.
Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.
Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.
Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.
How We Work:
- AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
- Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
- Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What We Offer
- Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
- Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
- Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
- Meaningful Impact: Build AI solutions that create real value for businesses around the world.
- Ownership & Autonomy: Freedom to take initiative and drive outcomes.
- Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
