Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
What are you accountable for
Strategic Leadership & Direction
- Define and lead the Managed Services strategy and roadmap aligned to enterprise business goals.
- Lead multidisciplinary teams across L1, Network L2, Cloud L2, and Security Operations for seamless 247 delivery.
- Drive transformation towards automation, data-led decision-making, and proactive operations.
- Develop team capabilities and succession pipelines to ensure future readiness.
Service Operations & Delivery Excellence
- Oversee end-to-end managed service operations with accountability for SLA/OLA adherence and service stability.
- Govern incident, problem, and change management processes under ITIL standards.
- Maintain operational readiness, platform reliability, and effective escalation control.
- Lead cross-functional coordination to ensure swift service recovery and transparency.
Proactive Monitoring & Reliability
- Lead L1 MSOC in proactive monitoring, alarm correlation, and early detection of issues
- Integrate and optimize platforms like PRTG, Zabbix, ISA, and ServiceNow for automation and analytics.
- Continuously improve MTTR, alarm quality, and proactive fault prevention.
Domain Leadership - Network, Cloud & Security
- Oversee domain specific performance and service health across Network (CPE), Cloud, and Security Operations.
- Ensure standardization, unified governance, and cross domain collaboration under one MSOC framework.
- Align with Product and Engineering to maintain service readiness and operational scalability.
Continuous Improvement & Transformation
- Drive automation, AI-driven operations, and process optimization for operational efficiency.
- Lead Service Improvement Plans (SIPs) and RCA follow-through to eliminate recurring issues.
- Enhance data visibility and reporting for leadership and customer assurance.
What you need for the role
- Bachelor's Degree in Telecommunications, IT, or related field
- 8 to 10 years experience in service operations, managed services, or network/cloud/security management.
- Minimum 5 years in senior leadership managing multi-domain or 247 operations.
- Strong understanding of ITIL, automation, and operational governance.
- Certifications in ITIL, AWS/Azure, or Security (CISSP/CISM) preferred.
Key Competencies
- Strategic leadership with operational and technical depth.
- Customer-focused mindset with strong collaboration and communication skills.
- Analytical, data-driven, and decisive under pressure.
- Ability to lead transformation and drive accountability.
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
