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Head of Managed Services/ Service Delivery

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Job Description

  1. Lead high-performing teams across cloud, cybersecurity, systems, and networking to ensure seamless project execution.
  2. Drive sales and technical teams toward exceeding KPIs through active performance monitoring and coaching.
  3. Implement training initiatives and mentorship programs to upskill the workforce and build future leaders.
  4. Execute robust plans to capture new market opportunities and ensure sustainable profitability.
  5. Own the full sales lifecycle—from new customer acquisition to managing existing accounts—while consistently meeting quotas and maintaining healthy Gross Profit margins.
  6. Identify and penetrate new market segments to broaden the company's footprint.
  7. Build deep relationships with key stakeholders, utilizing technical assessments, demos, and tailored proposals to meet specific client needs.
  8. Cultivate and maintain strong ties with principals, suppliers, and technology partners to drive business growth.
  9. Oversee partnership agreements and licensing to ensure the company leverages the best available third-party technologies.
  10. Monitor industry trends and competitor movements to keep the company's portfolio at the forefront of the market.
  11. Provide data-driven insights to scope new product lines, define pricing strategies, and forecast sales volumes.
  12. Promote advanced cloud and cybersecurity solutions while providing hands-on guidance for penetration testing and vulnerability remediation.
  13. Lead technical presentations and assist in complex server sizing and configurations to support the sales process.
  14. Manage resources and daily operations to maximize value while maintaining strict cost controls.
  15. Ensure accurate reporting on business performance and project milestones.
  16. Execute ad-hoc strategic tasks as directed by management to support evolving business needs.

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Job ID: 146871673

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