Head of Maxis Centre (Kuantan)

Maxis Communications

Malaysia, Kuantan

5-7 Years

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Posted 10 days ago
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Job Description

Are you ready to get ahead in your career

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical

To lead the Maxis Center, focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

Principal Accountabilities:

Drive store performance to meet and exceed all sales and service KPIs.
Lead, coach, and develop the store team to achieve targets and foster a positive culture.
Manage all aspects of store operations, including inventory, cash management, and compliance.
Execute sales and service strategies to enhance customer experience and drive revenue.
Ensure strict adherence to all company SOPs, security policies, and audit requirements.
Create an innovative and customer-centric environment in the store.

Requirements

Bachelor's degree in Business, Retail Management, or related field fluent in English and Bahasa Malaysia
5+ years of experience in retail operations, sales leadership, or customer service management
Proven ability to drive sales and service KPIs, revenue growth, and customer experience excellence
Strong people management skills with experience in coaching, developing teams, and building a highperformance service culture
Solid operational management skills including inventory, cash handling, compliance, SOPs, audits, and security adherence

What's next

Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.