Head of Operations - F&B
We are looking for an experienced
Head of Operations to oversee and drive operational excellence across a growing
multi-outlet F&B business.
This role will take ownership of day-to-day operations, outlet performance, people development and operational standards, while supporting the company's continued expansion.
Key Responsibilities- Oversee multi-outlet F&B operations, ensuring consistent standards, service quality and operational efficiency.
- Lead and develop outlet managers and operations teams, including performance management, coaching and training.
- Monitor sales, P&L, labour, inventory and cost control across outlets.
- Ensure compliance with company SOPs, Halal, food safety, workplace safety and relevant regulatory requirements.
- Liaise with DOSH/JKKP on workplace safety, operational compliance, inspections and relevant corrective actions.
- Identify operational gaps and implement initiatives to improve productivity, customer experience and profitability.
- Support new outlet openings and expansion projects, including site readiness and operational setup.
- Work closely with HQ and cross-functional teams to drive business objectives.
- Analyse outlet performance and provide recommendations to senior management.
Requirements- 8+ years of F&B operations experience with proven multi-outlet/multi-site management.
- Strong experience managing and developing large operations teams.
- Hands-on experience in P&L, manpower, inventory and cost management.
- Practical experience with Halal compliance, food safety and workplace safety, including working with DOSH/JKKP.
- Strong understanding of F&B operational standards and regulatory requirements.
- Strong leadership, communication and stakeholder management skills.
- Hands-on, commercially minded and solutions-oriented.
- Comfortable working in a fast-paced, growing F&B environment.
Location: Kuala Lumpur, Malaysia
If you are an experienced F&B operations leader looking to take ownership of a growing multi-outlet business, we'd be happy to hear from you.
Interested Apply now or reach out for a confidential discussion - [Confidential Information] 
