We are seeking an accomplished Head of Operations Training & Field HR to champion training, talent development, and workforce management across multiple locations. In this role, you will ensure that each outlet is supported by a capable and well-prepared team, while fostering a culture of continuous learning and operational excellence.
The ideal candidate will have a deep understanding of training strategies, recruitment processes, stakeholder management, and industrial relations, with a preference for experience in F&B, or multi-unit retail operations. They must also be creative, proactive, and capable of driving the growth and efficiency of human resources functions within a dynamic, fast-paced environment.
Key Responsibilities
- Training & Development: Design and implement strategic training; partner with universities/colleges; oversee onboarding and compliance.
- Workforce Planning: Ensure adequate staffing across outlets; lead recruitment and retention initiatives.
- Succession & Employee Development: Identify and develop high-potential talent; manage performance and career progression.
- Stakeholder Management: Collaborate with leaders on HR strategies; manage industrial relations and compliance.
- Employer Branding & Campaigns: Lead recruitment campaigns and university engagement; enhance employer brand.
- Compliance & Agility: Ensure adherence to labor laws and policies; maintain flexible HR processes to meet business needs.
Key Requirements
- Education: Bachelor's degree in Human Resources, Business, or a related field.
- Experience: 810 years in HR operations, talent development, or a similar role, preferably within F&B, or multi-location retail sector.
- Technical Skills: Strong expertise in training design, workforce planning, recruitment, performance management, and industrial relations.
- Stakeholder Management: Ability to collaborate effectively with business leaders and cross-functional teams.
- Personal Attributes: Creative, proactive, solutions-oriented, and agile, with the ability to drive HR initiatives in a fast-paced, dynamic environment.
- This opportunity is available to individuals authorized to work in Malaysia.
If you wish to send a direct message kindly send an email to [Confidential Information]
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