Head of Product Communications Platform as a Service (CPASS)

The client is a public listed company based in Malaysia

Role Purpose

Head of Product -Communications Platform as a Service, is to lead a team to design, create and manage A2P messaging, voice and Telco API for client to grow revenue, subscribers and maintaining product competitiveness across various segments in Enterprise.

Your Responsibility

• To create new plans, promotions and bundles to enhance market competitiveness and help achieve annual mobile revenue and market-share target by segment

• To maintain and rationalize existing plans and bundles to ensure effective and streamlined customer usage experience and efficient resources usage

• To create and manage effective processes and SOP for all product consumption and enhance customer experience • To measure and evaluate product pricing and yield ensuring mobile profitability

• To enable availability of devices and device ownership programs for enhancing customer acquisition, retention and growth

• To price, package and take to market relevant fixed and solutions as convergence offer to the market

• To solicit and maintain relevant market insights and product performance insights enabling better and more relevant design of mobile products

• Drive alignment with other divisions from sales, operations, segment heads, product developments, finance, pricing, business intelligence and marketing for product development and GTM strategy for your products

• To lead business development and establish partnership ecosystem for compant API offering

Your experiences

• Tertiary education in Marketing, Telecommunication or relevant field

• Minimum 20 years of experience in IT industry in product marketing, product development role • Experience in working in cross-functional virtual teams towards delivering timely & effective outcomes Confidential

• Excellent knowledge and experience of Product Management, Go to market and / or Offer Development & Management

• Excellent communication skills and experience in influencing internal & external stakeholders

• Good balance of: Product & offer design creativity; with Corporate flexibility & commercial practicality

• Experience with the financial & commercial aspects of Product Management (including P&L impacts & commentary; Pricing; Competitor analysis and Business Casing)