The Head of Purchase-2-Pay Operations leads the operational delivery organization for the Purchase-2-Pay (P2P) process in a certain region and ensures high‑quality, efficient and compliant execution of all related process activities.
This role translates the service and performance expectations defined by the Global Head of Purchase-2-Pay and process management into daily operational delivery by its Team leads. It leads the (cross-)regional team and manages capacity, performance, and escalations. It also drives continuous improvement along the operational Purchase-2-Pay service line – across OS&S hubs, Omya's headquarters, and the global units.
Operational leadership for Purchase‑2‑Pay delivery
- Ensure stable, efficient and high‑quality execution of end‑to‑end P2P activities across the region (purchase requisition handling, purchase order creation, goods receipt coordination, invoice processing, payment execution and travel & expense management)
- Ensure consistent execution of regional P2P activities in line with global standards and operational frameworks
- Translate P2P process requirements, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) into clear operational targets and objectives for the regional P2P process leads
- Manage regional capacity, workload allocation and prioritization across PO Management, Invoice Management, Payments Management and Travel & Expense Management
- Oversee regional P2P service performance and manage escalations related to supplier payment issues, invoice discrepancies, blocked invoices and approval delays
- Ensure seamless P2P process execution through close coordination with Procurement, Book-2-close incl. Treasury & Tax and business requesters
Implementation of process design and standards
- Ensure the implementation of the global P2P process design, procedures and controls defined by the Global Head of Purchase-2-Pay and P2P Service Line Process Management
- Ensure adherence to global P2P standards, work instructions, internal controls and approval matrices in day‑to‑day regional execution
- Drive compliance with P2P‑specific requirements including tax documentation, supplier data accuracy and payment authorization governance
- Ensure regional alignment with the global P2P process architecture and proactively provide feedback on feasibility, improvement needs and local constraints
Performance, quality and continuous improvement
- Monitor regional P2P Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and control indicators and initiate corrective and preventive actions where required
- Provide structured feedback to global process management on operational feasibility, pain points and opportunities for improvement
- Support the rollout of updated P2P processes, workflow systems, automation solutions and digital tools into the regional operational line
- Lead (cross-)regional continuous improvement initiatives to enhance invoice accuracy, processing speed, automation rates and end‑to‑end P2P efficiency and quality
Team leadership and people development
- Lead and develop the regional PO Management Lead, Invoice Management Lead, Payments Lead and Travel & Expense Management Lead ensuring coordinated leadership across all P2P activities
- Provide coaching, direction and performance management to the P2P process leads to ensure high‑quality service delivery and operational excellence
- Foster a culture of collaboration, ownership, continuous improvement and service orientation aligned with Omya's values
- Ensure training, certification and professional development opportunities for regional P2P leads and their teams
Stakeholder management and communication
- Collaborate closely with the Global Head of P2P, the Global Heads of P2P Operations and P2P Process Management to ensure alignment between (cross-)regional delivery and global strategy
- Engage with key stakeholders across Procurement, Finance, Supply Chain, Human Resources (HR), Sales and other OS&S service lines, group and in country organizations to ensure coordinated (cross-)regional P2P service delivery
- Act as the regional escalation point for P2P service performance, invoice delays, payment risks and process deviations
- Ensure transparent communication of regional P2P performance, risks, improvement initiatives and operational achievements
JOB REQUIREMENTS
Education
- University degree in Business Administration, Operations Management, Finance, Supply Chain, Engineering or related field
Experience
- Minimum 8–10 years of relevant working experience in an operational or function‑related position
- Significant experience in leading teams and managing complex, multi‑location operational environments
- Extensive experience in end‑to‑end Purchase‑to‑Pay processes including Purchase Order Management, Invoice Management, Payments and internal control systems
Knowledge and skills
- Strong track record in operational service delivery and performance management
- Deep understanding of P2P workflows including purchasing, goods receipt, invoice verification and payment processes
- Proficiency in P2P systems such as SAP MM/FI, eProcurement, Vendor Invoice management tools, banking tools and Accounts Payable automation tools
- Ability to interpret financial and procurement data, assess risks and analyze operational performance
- Strong understanding of Accounts Payable accounting principles, accruals, GR/IR and period‑end closing requirements
- Strong cross‑functional collaboration with Procurement,
- Finance and suppliers
- High attention to detail for purchase order documentation, invoice data and financial posting accuracy
- Strong analytical, problem‑solving and decision‑making capabilities
- Strong leadership, stakeholder management and communication skills across functions and geographies
- Knowledge of compliance requirements for purchasing controls, invoice handling and financial documentation
Other requirements
- Excellent command of both oral and written English
- Knowledge of compliance requirements for purchasing controls, invoice handling, international banking and financial documentation
- Ability to handle confidential supplier and financial data securely
- Experience in Key Performance Indicator (KPI) monitoring, operational performance tracking, and audit preparation
