Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
- Regional Strategy & Performance Management
- Develop and drive regional sales KPIs, including revenue growth, subscriber acquisition, ARPU improvement, retail productivity, and distribution expansion.
- Provide periodic performance updates to senior management, clearly articulating market context, business opportunities, performance gaps, and recovery plans.
- Identify long-term and mid-term regional sales, retail, and channel strategies to achieve revenue and market share targets.
- Analyze competitive landscape and consumer trends to refine regional business direction.
- Retail & Channel Development
- Lead performance across all retail formats including company-owned stores, dealer outlets, partner retail, and indirect channels.
- Drive retail productivity improvements through footprint optimization, conversion enhancement, merchandising standards, and frontline capability development.
- Establish performance measurement frameworks, processes, and tools to enhance effectiveness across retail and trade channels.
- Strengthen dealer engagement and distributor performance to maximize market penetration and brand presence.
- Ensure consistent retail execution standards, branding compliance, and customer experience across all outlets.
- Field Force & Operations Leadership
- Manage and optimize field sales force resources with clear performance management structures, KPIs, and governance.
- Implement structured coaching, capability development, and productivity improvement initiatives for frontline teams including retail staff.
- Ensure operational excellence in execution across retail stores, trade partners, distributors, and regional touchpoints.
- Customer Experience & Service Excellence
- Champion excellent customer experience across all regional touchpoints, especially retail stores and service centers.
- Collaborate with customer service and operations teams to improve service standards, NPS, and complaint resolution turnaround time.
- Monitor service quality performance and implement corrective actions where required.
- Budget & Commercial Governance
- Plan and manage regional sales, retail, and promotion budgets effectively to deliver targeted revenue growth and ROI.
- Ensure disciplined investment decisions across retail expansion, incentives, and promotional activities with clear performance tracking.
- Cross-Functional Collaboration & Talent Development
- Collaborate with Human Resources to identify capability gaps, succession planning needs, and leadership development programs for regional retail and sales teams.
- Present comprehensive regional business reviews covering opportunities, challenges, initiatives, and support required from management to achieve targets.
- Foster a high-performance culture aligned with company values and strategic priorities.
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
