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Head of Retail Operations & Sales

  • Posted 14 hours ago
  • Be among the first 10 applicants

Job Description

  • Lead a nationally recognised retail business.
  • Drive growth, strategy, and brand impact.

About Our Client

Our client is a well-established international consumer retail brand with a strong presence across Malaysia and an extensive network of retail stores and department store concessions nationwide. Known for its premium product offerings and customer-centric approach, the company continues to invest in brand growth, retail excellence, and market expansion, offering employees the opportunity to make a visible commercial impact within a dynamic retail environment.

Job Description

  • Lead and deliver national sales performance across all offline sales channels, ensuring achievement of monthly, quarterly, and annual revenue targets.
  • Develop and execute strategic sales plans to drive distribution growth, market penetration, and sustainable business expansion nationwide.
  • Manage key retail partnerships, including department stores, wholesale accounts, and retail operators, to maximize sales opportunities and brand presence.
  • Oversee retail store performance across owned stores, concessions, and points of sale, ensuring commercial excellence and operational effectiveness.
  • Drive brand activation and promotional initiatives by collaborating closely with Marketing and Merchandising teams on product launches, campaigns, and seasonal programs.
  • Build and maintain strong relationships with landlords, retail partners, and key stakeholders to support long-term business continuity and growth.
  • Lead sales analysis, forecasting, and KPI management, identifying opportunities and implementing actions to improve productivity and profitability.
  • Manage and develop sales teams, providing leadership, coaching, performance management, and alignment to business objectives across multiple locations.

The Successful Applicant

  • Minimum 5-6 years of experience as a Sales Manager, Retail Manager, General Manager, or equivalent commercial leadership role within a retail environment.
  • Strong understanding of both concession and standalone retail models, with experience managing department store channels highly preferred.
  • Proven track record of driving sales growth and managing multi-site retail operations, including sales planning, target achievement, and business expansion.
  • Strong people leadership capabilities, with experience leading, coaching, and developing teams across multiple locations.
  • Highly agile and commercially driven, capable of balancing strategic planning, stakeholder management, and hands-on execution in a fast-paced retail environment.
  • Experience within fashion, apparel, footwear, accessories, jewellery, beauty, or other consumer retail sectors is preferred. Exposure to female-focused retail categories and Mandarin language capability would be advantageous.

What's On Offer

  • Lead a nationally significant retail operation with an extensive network of stores and points of sale across the country.
  • Play a highly visible leadership role, partnering with senior stakeholders to shape commercial strategy and business growth.
  • Drive impactful brand activation initiatives, influencing customer engagement, retail performance, and market presence.
  • Join a well-established international consumer brand that offers a dynamic retail environment, strong market recognition, and opportunities for long-term career development.

Contact

Quote job ref: JN-082026-7091338

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About Company

Job ID: 153851267

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