Head of Sales Operations

Job Summary:

ROLE MISSION

Lead and strengthen Sales and Student Affairs teams to drive growth, operational excellence, and an outstanding student experience.

The role is both strategic and hands-on responsible for building structure, improving systems, coaching performance, and ensuring that every lead and student receives world-class service.

KEY RESPONSIBILITIES

Drive B2C sales growth by optimizing lead conversion and CRM utilization.

Strengthen operational workflows across sales and student support.

Define and enforce service quality standards throughout the student journey.

Coach and develop team members for consistent performance and accountability.

Collaborate cross-functionally with Marketing, Finance, and Technology to enhance processes and customer experience.

Manage vendor, affiliate, and partner relationships effectively.

Required Experience:

MUST REQUIREMENTS

Proven B2C experience (education, training, consumer services, etc.).

Minimum 810 years in sales operations or business management.

Hands-on with CRM systems, data analysis, and KPI reporting.

Track record of improving conversion, efficiency, and service delivery.

Strong people management and coaching skills.

ADVANTAGES

Background in education, training, or financial services.

Experience scaling operations or implementing CRM automation (e.g. Active Campaign, Salesforce, etc).

Exposure to cross-departmental projects or digital transformation.

Understanding of Malaysian retail consumer behaviour or financial education.

OTHER REQUIREMENTS

Ability to balance strategic planning and daily execution.

Excellent communication and interpersonal influence skills. - Show us a piece of writing that this person has done personally.

Values alignment disciplined, growth-minded, and service-oriented.

RED FLAGS

Predominantly B2B background with little or no consumer-facing experience.

Overly corporate mindset prefers delegation over hands-on execution.

Lacks operational discipline or process orientation.

Focuses solely on sales targets without regard for service quality or team development.

Resistant to structure, data-driven reporting, or accountability culture.