About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Join us as the Head of Sales Technology & Operations and lead the transformation of Salesforce into a true enterprise growth engine. This is a high-impact, executive role where you will shape global strategy, drive revenue outcomes, and build a unified customer platform across regions. You will partner directly with senior leadership to accelerate commercial performance, enhance customer experience, and unlock data-driven decision-making at scale. If you thrive at the intersection of business, technology, and leadership—and want to own a platform that directly influences growth, productivity, and innovation—this is your opportunity to make a lasting global impact.
Responsibilities
- Own global Salesforce adoption across the Sales organisation, driving consistent and disciplined usage as a commercial standard
- Build, manage, and expand a global super user network, including regional champions, enablement programmes, and sustained engagement
- Design and deliver onboarding programmes to ensure new Sales hires are platform-proficient from day one
- Monitor adoption metrics across regions, teams, and individual FTEs; identify gaps and implement targeted interventions
- Lead end-to-end change management for new platform capabilities, ensuring clear communication and effective usage
- Own the design, accuracy, and integrity of Sales dashboards and reporting, including pipeline visibility, opportunity tracking, win/loss performance, and FTE metrics
- Partner with Sales leadership to define forecasting standards and ensure Salesforce supports accurate forecasting at all levels
- Drive data quality discipline, establish governance standards, and escalate risks to data integrity
- Translate commercial reporting needs into structured requirements for IT delivery teams
- Ensure Salesforce is the trusted source of truth for Sales leadership decision-making
- Act as the primary intake point for Salesforce enhancement requests, managing demand intake, qualification, and prioritisation
- Run governance forums with Sales leadership to prioritise development roadmap and communicate decisions transparently
- Manage stakeholder expectations on timelines, constraints, and trade-offs
- Own user acceptance testing (UAT) to ensure solutions meet business needs prior to deployment
- Oversee platform operations from a business perspective, including user access management, onboarding/offboarding, and issue resolution coordination with IT
- Maintain documentation of Salesforce-supported business processes and ensure consistency across regions
- Lead and sustain the global super user programme with defined cadences, escalation paths, and feedback loops
- Partner closely with the Global Head of Sales and regional leaders to provide visibility on adoption, data quality, and commercial outcomes
- Engage senior stakeholders across Sales, Finance, and Operations to align platform capabilities with business needs
- Present platform performance and value in commercial terms to executive leadership
- Represent the business in platform governance discussions with IT
Requirements
- 10–15 years of experience, with significant exposure to Sales operations, commercial enablement, or business-led technology ownership
- Proven track record driving Salesforce adoption across large, geographically distributed Sales organisations as a business owner (not technical admin)
- Strong commercial acumen with deep understanding of pipeline management, forecasting, Sales structures, and performance reporting
- Ability to influence and engage senior Sales stakeholders, including managing difficult conversations around adoption, data quality, and priorities
- Demonstrated experience building and sustaining super user or champion networks at scale
- Strong expertise in CRM data governance, reporting discipline, and pipeline accuracy
- Ability to define, structure, and validate business requirements and manage a prioritised backlog from intake through delivery
- Experience bridging business and IT teams, translating needs into clear, actionable requirements without owning technical build
- Solid Salesforce platform literacy, including hands-on experience with reports, dashboards, list views, and data management
- Good understanding of platform capabilities, limitations, and trade-offs (configuration vs development)
- Experience working in a global or multi-region environment across different time zones and cultures
- Strong stakeholder management, communication, and change management skills
- Ability to drive behavioural change and embed platform usage into daily commercial operations
- Highly structured, with strong governance, prioritisation, and delivery discipline
Preferred:
- Background in logistics, freight, supply chain, or similar global operational environments
- Experience in Sales Operations or Commercial Excellence leadership roles
- Familiarity with Salesforce Sales Cloud reporting and forecasting tools
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
