Head of Telemarketing, Direct Sales & Retention

If you are looking to excel and make a difference, take a closer look at us

Job Responsibilities:

• Develop business potential by planning and implementing tactical sales & marketing strategies, setting team goals and directions in order to source for new avenues for business growth

• Provide guidance and direction to Direct Sales & Telemarketing channels to achieve their sales target to meet KPI.

• Support with coaching and motivation to all sales force in order to continuously improve and enhance staff competencies.

• Drive solicitation for PFS business through acquisition and deepening strategies, focusing on good customer service, widening of acquisition scope and leveraging on business partners network as appropriate.

• Work closely with business units within the bank to ensure delivery of customer satisfaction on product and services, compliance of relevant guidelines & policies as well as complaint handling and credit risk management.

• Build and foster strong teamwork and inter departmental working relationships.

Job requirements:

• Malaysian Citizen

• Candidate must possess minimum Diploma in any business related field.

• Minimum 10 years of working experience in managing a sales team with proven track record