Head, SME Banking Business Centre Shah Alam

Lead Growth. Drive Innovation. Empower Businesses.

At Maybank, we are committed to helping businesses thrive by delivering innovative financial solutions and building lasting partnerships with our customers. We are seeking a dynamic and results-driven Head, SME Banking Business Centre to lead a high-performing team, drive business growth, and strengthen Maybank's position as the preferred banking partner for SMEs.

Key Responsibilities

Strategic Leadership & Business Growth

• Develop and execute the SME Business Centre's business and marketing strategies to achieve sustainable growth and business targets.
• Lead the implementation of SME Banking strategies aligned with the overall SME Banking sales plan and organizational objectives.
• Drive customer acquisition initiatives while expanding and deepening relationships with existing SME customers.
• Identify emerging market opportunities, industry trends, and business developments to accelerate portfolio growth and expand market share.

Portfolio Management & Profitability

• Manage the overall profitability, business performance, asset quality, and customer satisfaction of the SME Business Centre.
• Formulate and execute customer retention and portfolio utilization strategies to enhance business profitability and long-term customer value.
• Monitor and manage portfolio risks, including Special Mention Accounts (SMA), Newly Classified Non-Performing Loans (NCNPL), and Credit Guarantee Corporation (CGC) accounts in collaboration with the Early Care Centre, Support & Service Hub (S2H), and relevant stakeholders.

Stakeholder & Partnership Management

• Collaborate closely with internal and external business partners to develop and deliver compelling value propositions for SME customers.
• Build strong relationships across business units and key stakeholders to drive seamless execution and business success.

People Leadership

• Inspire, coach, and lead a diverse team toward achieving ambitious business goals while fostering a high-performance culture.
• Drive accountability, ownership, and operational excellence while ensuring timely delivery of business objectives.
• Create an environment that promotes collaboration, innovation, and continuous development.

What We're Looking For

Qualifications & Experience

• Strong experience in SME Banking, Commercial Banking, Business Banking, or related credit-focused environments.
• Proven track record in sales leadership, business development, portfolio management, and customer relationship management.
• Strong understanding of credit assessment, risk management, and SME banking products and solutions.
• Demonstrated ability to identify new business opportunities and translate ideas into measurable business outcomes.

Competencies

• Exceptional leadership, coaching, and people management capabilities.
• Strategic thinker with strong commercial acumen and business judgment.
• Excellent stakeholder management and relationship-building skills.
• Strong communication and interpersonal skills with the ability to influence senior stakeholders and business partners.
• Results-oriented, analytical, and highly driven to deliver sustainable business growth.

Why Join Maybank

At Maybank, you'll be part of a purpose-driven organization that empowers businesses, communities, and individuals to achieve their aspirations. This is an opportunity to lead a strategic business centre, shape growth initiatives, develop future leaders, and make a meaningful impact within one of ASEAN's leading financial institutions.

Apply now and lead the future of SME Banking with Maybank.