Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services.
Key Responsibilities
- Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services.
- Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance.
- Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration.
- Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff.
- Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives.
- Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards.
- Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives.
- Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies.
- Support financial stewardship through effective resource management, budgeting considerations, and operational planning.
- Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach.
- Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence.
Requirements
- Degree in any discipline from a recognized institution.
- At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience.
- Proven experience leading and developing teams in a healthcare environment.
- Strong stakeholder management and communication skills with the ability to engage across all levels of an organization.
- Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives.
- Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment.
- Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous.
Why Apply
- Opportunity to lead impactful healthcare operations initiatives.
- Exposure to large-scale healthcare projects and organizational transformation.
- Collaborative and professional working environment.
- Career growth and leadership development opportunities.
Interested applicants are invited to submit their updated resume to [Confidential Information] with the subject header:
Healthcare Operations Manager
Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599
