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This Is Helix. Powered by You.
At
BMC Helix, we don't do ordinary. We're the
AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The Solution Engineer is the technical authority for BMC Helix throughout the customer lifecycle. While anchored in pre-sales, this role is accountable for designing solutions that deliver measurable adoption and long-term retention — not just technical wins. Solution Engineers translate customer requirements into BMC Helix architectures, lead technical validation activities, and partner with Customer Adoption Engineers, Value Engineers, and Partner Adoption Engineers to ensure that what is sold is what gets used.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
- Solution Design and Technical Validation
- Architect BMC Helix solutions (AI Service Management, AIOps, and HelixGPT Agentic AI — both embedded across the portfolio and as configurable standalone agents) aligned to customer technical and business requirements.
- Design HelixGPT agent use cases tailored to the customer's environment — including agent scope, data access, guardrails, and integration with customer workflows.
- Lead discovery workshops, demonstrations, technical deep-dives, proofs of value, and proofs of concept.
- Respond to RFx documents and produce technical proposals, solution diagrams, and integration plans.
- Validate feasibility of integrations with the customer's existing toolchain (ServiceNow, Splunk, Datadog, observability stacks, CMDBs).
- Pre-Sales to Post-Sales Continuity
- Document solution intent in a structured handover artifact that the Customer Adoption Engineer (for direct accounts) or Partner Adoption Engineer (for partner-led accounts) and the customer team can execute against.
- Co-own the first 90 days of deployment with the Customer Adoption Engineer to ensure design assumptions hold in production.
- Flag adoption risks during the sales cycle and recommend scope adjustments when required to protect retention.
- Customer and Internal Enablement
- Build reusable demonstration assets, reference architectures, and technical playbooks, including HelixGPT agent patterns.
- Mentor account teams and partners on BMC Helix capabilities, competitive positioning, and emerging features.
- Provide structured product feedback to BMC Product Management based on field observations.
To ensure you're set up for success, you will bring the following skillset & experience:
- Demonstrated expertise in at least two of: ITSM, AIOps, observability, IT operations management, or service automation.
- Working knowledge of generative and agentic AI concepts and their application in enterprise IT contexts.
- Proven ability to lead technical discussions with audiences ranging from administrators to CIO.
- Hands-on proficiency with REST APIs, scripting (Python or PowerShell), and integration patterns.
- Track record of pre-sales engagements that converted to successful production deployments.
Preferred Qualifications
- 3-6 years of experience in the Pre-sales domain.
- Proficiency in Mandarin language.
- Direct experience with BMC Helix or comparable platforms (ServiceNow, Cherwell, Ivanti, Dynatrace, Moogsoft).
- Hands-on experience designing or deploying agentic AI use cases in enterprise environments.
- Industry certifications in ITIL, cloud platforms (AWS, Azure, GCP), or Kubernetes.
- Experience supporting global accounts across multiple time zones.
Why Work Here Because You'll Matter.
We're not hiring for roles—we're hiring for
impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in
trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
