Role- Help Desk Support (Cantonese, Mandarin)
Role Type- Full Time
Experience- 1+ Years
Location- Petaling Jaya
Skills- IT Support, Help Desk, IT Analyst, Help desk Support
Job Description
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Key Responsibilitie
- s:Provide first-level technical support for Warehouse Operations Systems and related application
- s.Log, track, troubleshoot, and resolve incidents within agreed service level
- s.Coordinate with vendors and internal teams for issue resolution and system maintenanc
- e.Communicate effectively with customers and stakeholders regarding incidents, updates, and resolution
- s.Perform administrative tasks, including ticket management, reporting, and documentatio
- n.Follow and maintain Standard Operating Procedures (SOPs) for support activitie
- s.Support system testing, validation, and simulation exercises to ensure operational stabilit
- y.Participate in rotational standby support after working hours and on weekends as require
d.Requirement
- s:Experience in Help Desk, IT Support, or Application Support role
- s.Strong incident management and troubleshooting skill
- s.Good communication and customer service abilitie
- s.Experience coordinating with external vendors and internal stakeholder
- s.Familiarity with SOP-driven environments, testing processes, and operational suppor
t.
