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This job is no longer accepting applications
Requirements :
May require an associate degree in a related area. At least 2 years of related experience.
Ability to troubleshoot and diagnose problem.
Good customer service skills.
Ability to work both independently and as part of a team.
High level of interpersonal skills to work effectively with others.
Works under minimum supervision.
Flexibility - responsibilities may require occasional evening and weekend work.
Basic knowledge in SQL is an added advantage.
Responsibility :
Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
Follow up closely with customers to ensure full resolution of issues.
Deployment of service releases, patches, requests and customizations.
Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
Conduct application training for internal & external users other duties as assigned.
Diploma, Bachelors/ Degree
Visual Solutions is a leading human resources software company that is dedicated and focused entirely on developing and implementing its Human Resources System software. Being very focused in the wide and broad software industry, VISUAL has been able to continually offer innovative, superior and comprehensive Human Resources System solution that meets the growing demands of human resources practitioners.Our extensive and reliable flexHR® system has a proven record of 31+ years of servicing customers. Today, we have more than 1,000 corporate clients, servicing customers of a total staff force of 600,000+ spread across Malaysia, Singapore, Indonesia, and the Philippines.
Job ID: 105333095
