Hiring For English / Malayalam voice process , Permanent WFH

Description

We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude.

Responsibilities

• Handle customer inquiries in Malayalam through voice calls.
• Provide accurate information regarding products and services.
• Resolve customer issues and complaints effectively.
• Maintain call records and provide feedback to improve processes.
• Collaborate with team members to enhance customer experience.

Skills and Qualifications

• Fluency in Malayalam (both spoken and written) is mandatory.
• Basic understanding of customer service principles.
• Strong communication and interpersonal skills.
• Ability to work in a team environment and collaborate effectively.
• Proficiency in using computer systems and software for call management.
• Flexibility to work in shifts, including weekends and holidays.