Key Responsibilities:
Achieve performance targets,new service partners development, and drive service renewal; service claims operations
- Identify potential new service partners, and conduct business negotiations and contract signing – Identify and develop potential new after-sales, installation, and repair service partners based on regional business requirements.
- Business Plan Development and Business Bidding Communication – Develop service partner proposals based on regional business requirements and service network plans, covering service scope, resource allocation, service model, pricing, and commercial terms.
- Maintain good relationships with service partners – Build and maintain long-term, stable, and mutually beneficial relationships with service partners to improve partner engagement and satisfaction.
- Tracking contract and service level performance clauses – Monitor the signing, execution, renewal, and expiration of service partner contracts to ensure compliance with agreed contractual terms.
- Claims Submission – Supports Service Partners to submit claims by providing relevant details, supporting documents, invoices, and other required information.
- Claims Approval – Routes submitted claims to the appropriate approvers or department for review and approval. Reviewers can assess eligibility, verify supporting documents, request additional information, and approve or reject claims based on predefined policies and authorization levels.
- Claims Tracking – Provides visibility into the status and progress of each claim. To track whether a claim is submitted, under review, pending additional information, approved, rejected, or processed for payment.
Job Requirements:
- Education: Bachelor's degree in Business Administration, Engineering, or a related field.
- Experience: Minimum of 2 years of experience in after-sales service management, preferably in the automotive, electronics, or consumer goods industry.
- Skills: Business negotiation skills, market insight, service partner relationship management, Ability to perform under pressure and target orientated
- Language: Proficiency in English. Chinese and Bahasa Malaysia is an advantage.
- Travel Requirement: Willingness to travel when required.
