Your day to day
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Maintain impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcome guests to the Restaurant, by using the Restaurant name
- Inquire if they have a reservation and note it in the Table Management System if they do
- Create a reservation for them with their dining preferences if they do not and note it in the Table Management System
- Be attentive to guest requests
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- Take telephone bookings and document in the Reservation book according to restaurant standards
- Train wait staff and bus staff in hostess standards
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- Maintain responsibility of cleanliness of hostess stations
- Maintain responsibility of cleanliness of all menus and drink menus
- Assist with beverage service
- Assist with food service
- Maintain detailed knowledge of menu, including daily specials
- Ensure tables are cleared quietly and efficiently
- Carry food and beverage trays in a safe manner to minimize breakages
- Complete dockets accurately and clearly
- Maintain current information on all general activities of the hotel
Attributes
- Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level
- Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house)
- Have pride in personal appearance, makeup and clothing
- Remain confidential about all matters of such nature.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
