Hotline technical support engineer- Filipino

Job Responsibilities:

1. Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns

2. Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution.

3. Document Organization: Compile customer issues into documentation for learning and reference purposes.

4. Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.

Job Requirements:

1. Education:Bachelor's degree or above

2. Language requirements: Filipino

3. Relevant Work Experience: Prior experience in customer service or technical internships is preferred.

4. Major: Computer Science, Information Technology, Network Priority