HR Consultant

CXL Group is an integrated HR solution provider. We provide Executive Search, Contingent Workforce, Payroll Outsourcing and HR Management Software to our clientele. We are currently looking for talented candidates to join our latest business unit, to be based in Kuala Lumpur.

Job summary:

The HR Consultant will be responsible for addressing customer inquiries, resolving issues, and maintaining accurate records regarding the software.

Job description:

• Attending customer support requests on queries or problems on application software.
• Logging of tickets and all transaction on the Support ticketing tool
• Ensure smooth workflow processes and attainment of service level commitments.
• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
• Understanding and mapping Client's functional requirements against the Software available functions and guiding the users.

Job requirements:

• Possess at least a Diploma or Degree in Information Technology, Computer Science, Human Resource, or any related field.
• Fresh graduates are encouraged to apply.
• Great interpersonal and communication skills.
• Strong and proactive approach to problem-solving and inquisitive mindset.
• Prior experience in supporting enterprise business applications such as Human Resource Management Systems and Time Management Systems is an added advantage.

To apply, please email to [Confidential Information]. All applications will be treated with strictest confidentiality.

CXL is an equal opportunity employer that is committed to diversity and inclusivity in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, disability, or other protected characteristic as outlined by federal, state, or local laws.