HR Operation Specialist

Day-to-Day Task

• Manage the employee lifecycle operations, ensuring on-time delivery of services.
• Track and use data to ensure process effectiveness and improvements
• Collaborate with cross-functional teams to enhance employee experience and ensure data integrity in HR systems.
• Build operational rigour, identify scalable process improvements, and ensure compliance and governance around data in our systems and in HR processes.
• Be an advisor to stakeholders, offering creative yet simple solutions for HR processes and addressing complex challenges

Non-negotiable skills

• Excellent English communication skills, both verbal and written, to effectively convey ideas and collaborate with team members is required, with Malay language skills considered a plus due to local government reporting requirements
• Problem Solver and independence in decision-making, ability to handle high-volume work and prioritize effectively, and the capacity to think on their feet when managing escalations.
• Solid hands-on experience managing the full Malaysia employee lifecycle, from onboarding to offboarding, including benefits administration, grievances, escalation and other employee concerns
• Should come from an onsite, In-house role rather than a shared services background.
• Knowledge in tools required include Workday as the core HR system and Microsoft Office applications such as Excel, Word, and PowerPoint, with Six Sigma for process improvement methodology
• Depth understanding of regulatory guideline
• Strong stakeholder management
• Customer-centric / employee experience mindset