- Exciting Opportunity to build a HR Shared Services hub
- High‑impact role influencing employee experience and operational excellence
About Our Client
Our client is a MNC organisation with a rapidly expanding presence across Asia and other regions. The company is committed to operational excellence, digital enablement, and delivering high‑quality internal services.
They are now looking for an HR operations leader who can elevate service delivery, streamline processes, and build a credible and reliable HR Shared Services Lead to support business growth.
Job Description
- Lead the daily operations of the HR service hub, ensuring timely, accurate, and consistent HR support across multiple markets.
- Design and optimise HR workflows across the employee lifecycle to improve efficiency in areas such as onboarding, data changes, and offboarding.
- Drive operational enhancements by identifying service gaps, refining procedures, and implementing best‑practice standards to elevate overall service delivery.
- Track service metrics and performance indicators to ensure the HR service centre meets expected turnaround times and service levels.
- Partner with technology teams to advance automation initiatives, improve HRIS utilisation, and enable more digital‑driven HR operations.
- Work closely with HR stakeholders to support business needs while ensuring compliance with local regulations and internal governance requirements.
The Successful Applicant
- Brings a minimum of 10 years HR operations experience, with strong hands‑on exposure to the employee life cycle; regional or multi‑country experience is essential. Experience in HR Shared Services (SSC or GBS), payroll, or compensation & benefits is an advantage.
- A critical thinker with strong problem‑solving skills and high attention to detail, confident in handling people‑related operational processes such as contracts, pay‑related items, and leave administration.
- Comes from a high‑volume, service‑driven corporate environment, comfortable working with SLAs, KPIs, service metrics, turnaround times, and customer satisfaction measures.
- A high‑energy, proactive leader who thrives under pressure, adapts quickly, takes ownership, and enjoys building and improving operations rather than performing routine tasks.
- A credible people leader who leads by example, develops team capability, and is confident navigating both positive and difficult conversations.
- Approachable, collaborative, and professional, with the ability to challenge constructively and drive continuous improvement within a high‑performing HR operations function.
What's on Offer
- Exciting opportunity to build, shape, and scale an HR Shared Services function
- High‑visibility role working closely with HR and business leadership
- Fast‑paced, dynamic environment with strong growth potential
- Chance to drive meaningful improvements in employee experience and operational delivery
If you're an operations‑driven HR leader with passion, energy, and a commitment to delivering excellence, we encourage you to apply and take the next step in your HR shared services career.
Contact: Marissa Nao
Quote job ref: JN-032026-6978806
