HRMS Field Service Engineer

Responsibilites

Installation, performance maintenance, troubleshoot and support Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Establish and maintain effective relationships with external and internal customers ensuring their success

Manage customer expectations, by communicating work performed and providing follow up plan if needed

Ensure customer compliance regulations are followed

Deliver system level training at customer sites

Manage service inventory according to Waters policies

Issue field service reports daily to document work performed

Maintain sound knowledge regarding the technology and customers application demands

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Education:

Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Ability to perform effective system level troubleshooting

Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

Must possess a strong customer focus

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Personal sense of integrity

Effective time management skills

System level approach to problem solving

Analytical mindset with a strong drive to resolve open issues

Excellent verbal and written communication skills

Travel:

This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.