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Job title
HUB/Sasa Customer Settlement Specialist
Purpose
This position is responsible for facilitating payments from the service agreement customers and distribute funds to WPS offices across the network.
Interrelations
The position functionally and administratively reports to Cash Collector Team Leader.
Main Responsibilities
- Responsible for recording and following up cash transactions related to Ships Agency
- Check payments received from customers and transfer funds to respective WPS offices around the world
- Multiple port calls (float account) and call by call payments
- Update payments and floats in VA
- Reconcile balances between WPS and the service agreement customers
- Book all incoming payments in IFS
- Match supplier invoices with payments
- Continuous communication with WPS local offices and Global Agents
- Check limitations regarding OFAC restricted countries or currency restrictions
- Reconcile bank accounts
- Send financial statement of account to the customer
- Send bank reconciliation and copy of bank statement to Financial Manager
Accountabilities
This position will be measured against:
- Agreed KPI's
- Work process efficiency
Qualifications
- Bachelor's degree preferably in Accounting or Finance
- +2 years of relevant experience in finance, preferably processing in a high volume environment
- Good knowledge of accounting principles
- Previous experience in a similar Accounts Payable environment within an organisation or SSC/BPO environment is advantageous
- Computer literacy Excel, Word and other large enterprise systems is advantageous (e.g. IFS, SAP, Oracle etc.)
- Good command of the English language (spoken & written). Additional European / Middle Eastern / Asian language(s) skills will be advantageous
Additional Preferences
- Excellent communication skills and cultural awareness
- Positive attitude, customer centric mindset and willingness to go the extra mile to meet organizational goals
- Previous experience in migration process and/or system implementation preferred
- Proven ability to learn and understand new software/accounting systems
- Ability to build good relationships with different stakeholders
- Attentive to detail and deadlines
- Structured and well-organised
- Ability to resolve problems and deal with high volume transactions
- Analytical skills
