Human Operations Specialist - Mandarin - Penang

Hiring Company: TP Malaysia

Project: Multinational Technology Company

Position: Human Operations Specialist - Mandarin - Penang

Nationality: Citizen of Malaysia

Working Location: Livingston Tower, Penang, Malaysia

Working Hours: 8am to 5pm (Monday to Sunday - 5 working day per week, off days might be fall on weekdays, rotational)

Intake Date: 20th April 2026

The candidate must have advanced level proficiency in English and Mandarin.

Basic salary up to RM4700 + language allowance RM300.

Job Description:

* Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.

* Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.

* Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively.

* Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.

* Ensure compliance with company policies and procedures while assisting employees.