Company Description DoctorOnCall (DOC) is Malaysia's first online video and audio medical consultation platform, connecting patients to doctors through laptops, tablets, or mobile phones.. DoctorOnCall integrates telehealth consultations with convenient medication delivery to support a seamless care experience. The organization focuses on accessibility, comfort, and quality of care, making digital health a practical option for patients across Malaysia. As DoctorOnCall grows, it offers opportunities for professionals who want to advance healthcare through technology-enabled solutions.
Job Purpose
The Human Resource Manager is responsible for overseeing all aspects of human resources practices and processes. The role supports business objectives by managing employee relations, talent acquisition, performance management, compensation and benefits, training and development, HR compliance, and organizational culture.
Key Responsibilities
Human Resource Strategy
- Develop and implement HR strategies aligned with the Company's business objectives.
- Advise management on workforce planning, organizational development, and succession planning.
- Support the development and implementation of HR policies and procedures.
Recruitment and Talent Management
- Manage the end-to-end recruitment and onboarding process.
- Develop talent acquisition strategies to attract and retain high-quality employees.
- Coordinate employee induction and orientation programs.
- Monitor staffing requirements and workforce planning.
Employee Relations
- Foster a positive and productive work environment.
- Address employee concerns, grievances, and disciplinary matters.
- Provide guidance to managers on employee relations issues.
- Ensure fair and consistent application of HR policies.
Performance Management
- Oversee the performance appraisal process.
- Support managers in setting performance objectives and development plans.
- Monitor employee performance and recommend improvement initiatives.
Compensation and Benefits
- Administer salary reviews, incentive programs, and employee benefits.
- Conduct market benchmarking to ensure competitive remuneration practices.
- Ensure payroll processes are coordinated accurately and efficiently.
Learning and Development
- Identify training and development needs across the organization.
- Develop and implement employee learning programs.
- Support leadership development and succession planning initiatives.
Compliance and Governance
- Ensure compliance with employment laws, labour regulations, and statutory requirements.
- Maintain employee records and HR documentation.
- Manage HR audits and support regulatory reporting requirements.
- Monitor changes in employment legislation and recommend policy updates.
HR Administration and Reporting
- Maintain HR systems and employee databases.
- Prepare HR metrics and management reports.
- Monitor employee turnover, absenteeism, and workforce trends.
Qualifications and Experience
- Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
- Professional HR certification is an advantage.
- Minimum 5–8 years of HR experience, with at least 2–3 years in a managerial role.
- Strong knowledge of employment laws and HR best practices.
- Experience in recruitment, employee relations, performance management, and compensation administration.
Skills and Competencies
- Leadership and people management skills.
- Strong interpersonal and communication abilities.
- Problem-solving and conflict resolution skills.
- High level of integrity and confidentiality.
- Organizational and project management skills.
- Proficiency in HR systems and Microsoft Office applications.
- Ability to work effectively with employees at all levels of the organization.
