Position Title: HR Generalist / People Operation Associate
Job Summary
We are looking for a proactive, detail-oriented, and people-centric professional to support daily people operations and workforce management for an organization with approximately 60 - 100 employees. This role combines Human Resources operations, employee relations, and client coordination responsibilities.
The ideal candidate should possess strong communication and problem-solving skills, a good understanding of Malaysia Employment Act and HR practices, and the ability to manage employee and client matters professionally and effectively.
Key Responsibilities
- Coordinate and oversee daily workforce and operational matters.
- Manage employee attendance tracking, monthly reporting, disciplinary matters, and employee enquiries.
- Support employee lifecycle processes including onboarding, confirmation, transfers, and offboarding.
- Liaise with clients on operational updates, workforce planning, employee performance matters, and staffing-related issues.
- Participate in client meetings, provide operational progress updates, and address feedback professionally and constructively.
- Handle issue resolution and negotiation with clients, employees, or vendors when necessary.
- Maintain accurate employee records, operational documentation, and management reports (attendance report & monthly bills) .
- Collaborate closely with internal stakeholders to support smooth day-to-day people operations.
- Perform daily patrol on working floor, ensure employees comply with working's standard and regulations.
- Conduct quarterly and annual performance evaluations of employees and report the evaluation results to customers.
- Ensure compliance with company policies, internal procedures, and Malaysia labor regulations.
Requirements
- Diploma or Bachelor's Degree in Human Resources, Business Administration, Management, or related fields.
- Preferably 1–3 years of experience in Human Resources, People Operations, Project Coordination, workforce management, or client-facing roles.
- Good understanding of Malaysia Employment Act and basic HR operational processes.
- Fluent in Mandarin and English, both written and spoken.
- Strong communication, interpersonal, and stakeholder management skills.
- Confident in engaging with employees, management, clients, and external stakeholders.
- Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
- Proactive, solution-oriented, and capable of handling sensitive matters professionally.
Added Advantage
- Experience in managing outsourced workforce operations or large operational teams.
- Familiarity with payroll coordination, attendance systems, or HRIS platforms.
- Experience in handling employee relations and disciplinary processes.
