Human Resources Manager

Human Resources Manager 

Location: Kuala Lumpur (On-Site)

Company: 3cat Sdn. Bhd.

Employment Type: Full-Time

Build the Team. Build the Culture. Scale to 100 Stores.

3cat is one of Southeast Asia's fastest-growing circular economy retail startups.

Founded in 2023, we have scaled from 1 store to 22 outlets nationwide in under two years, powered by disciplined execution, AI-driven systems, and strong retail fundamentals. We are on a mission to make secondhand devices the first choice, and become the leading regional retailer of our kind.  

We are backed by leading global investors including Aeon (Japan), Iterative VC (Silicon Valley/Singapore), TheVentures (South Korea), FirstMove Fund (Malaysia), and XOX Mobile (Malaysia).

Our next mission: Scale to 100 stores across Southeast Asia, build high-performance omnichannel retail teams nationwide for regional expansion.

We are looking for an HR Manager who can build structure at scale - without slowing down growth.

The Mission

• Design and scale the people engine behind 3cat's expansion.

• Recruit aggressively and strategically.

• Build performance systems that drive accountability.

• Develop leadership bench strength.

• Ensure compliance without bureaucracy.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Build scalable hiring pipelines for retail, HQ, and management roles.

• Reduce time-to-hire and improve quality-of-hire.

• Partner with leadership to forecast manpower needs for expansion.

Performance & Accountability

• Implement structured performance review systems.

• Develop KPIs for retail and HQ teams.

• Support leadership in managing underperformance.

HR Operations & Compliance

• Ensure compliance with Malaysian labour laws.

• Oversee payroll, contracts, policies, and disciplinary processes.

• Maintain audit-ready HR documentation.

Culture & Leadership Development

• Build onboarding frameworks for rapid store rollout.

• Develop training programs for store managers and regional leads.

• Strengthen company culture as we scale.

Organisational Structure

• Create scalable reporting structures.

• Design clear role definitions and career pathways.

• Support leadership succession planning.

Requirements

• 6–10+ years of HR experience.

• Experience in retail, multi-outlet, or operations-heavy businesses preferred.

• Scale-up experience strongly preferred (rapid growth environment).

• Proven ability to recruit at volume while maintaining standards.

• Strong understanding of Malaysian employment law.

• Experience building performance management frameworks.

• Comfortable working directly with founders and senior leadership.

Personal Attributes

• Thrive in high-growth, fast-moving environments.

• Balance compliance with commercial realities.

• Believe HR should enable performance, not block it.

• Think in systems and structure.

• High ownership and execution mindset.

What We Offer

• Direct partnership with CEO and leadership team.

• High visibility in a venture-backed growth company.

• Opportunity to build the people function – freedom to build the team and scale-up to regional expansion.

• Competitive remuneration package.